2014-04-21 22:07:53 UTC
Vodafone. Now, VZW is part of America's worst-run telco instead of being
one of America's best wireless carriers.
Suddenly I get an automated call from Verizon Wireless saying that my bill
has outstanding charges and that I should pay immediately. Huh? I go
online and look at the bill: $71 of roaming charges. Eh? I have the All
California plan that allows me to make calls from any nook or cranny within
California without roaming charges. And during the billing period I never
left VZW's local service area in the first place!
Talked to "Steven" in Tucson who took about 15 minutes to figure out what
was going on. "We switched to a new billing system that didn't have your
OLD PLAN set up properly." The hint was that I should switch to some other
Good ol' Verizon: Bait and switch, and bill people for the wrong service.
Talked to a friend in Novato who is on VZ's landline service. "Yup! That's
Verizon for you..."
Goodness knows what errant billing they're doing for 4G and other popular