Post by Glenn Geller
I now see this topic from July, which includes a posting from Dane Jasper
1. Sonic told me that my client could use his own ADSL2+ modem, so why
the mandatory rental fee for a modem that he won't use?
2a. Even if Sonic insisted that my client use a Pace 4111N , why can't my
client escape the mandatory rental fee by using his own Pace 4111N?
(They're $50 new on eBay, as here: http://www.ebay.com/itm/140855252592 )
2b. Or, putting it another way, why does Sonic charge a mandatory $84
per year (or $420 over five years) for rental of the very model that I can
buy for $50?
Post by Glenn Geller
Our new modem/router offering brings some advantages.
First, it's a better device than we have ever sold or "given away" in the
past. Fast sync speeds, a great analog front-end and nice features like
missing filter detection. It's WiFi-N is 2x2 (up to "300Mbps", which in
WiFi land seems to not mean what any of them say), good RSSI and a power
adaptive system that offers up to 400mw what needed. The Pace 4111N is
miles ahead of the ZTE bridges and routers we have most recently provided.
Second, it is integrated into our support and configuration systems. Other
ISPs have had this capability in place for years, but it's a first for our
call center. Our Agent Support Tool portal allows a technical assistance
employee to see things like whether there is interference with the WiFi,
dropped packets on the Ethernet, or if a filter is missing. This premise
level visibility should remove a lot of the guesswork in support when the
trouble is on the LAN side. We can also upgrade firmware if a bug is found
in future or new features become available. (We plan to use this to upgrade
the CPE to native IPv6 later this year.)
Finally, the cost covers rapid advance replacement if we ever suspect that
the modem is the source of any trouble with your link. Eliminating the
dialog "maybe it's your modem, do you have or can you go buy another one?"
is a huge win in my mind.
As Fusion "grows up", we are making choices that we think will improve the
customer experience and reliability. Supporting a hundred different modem
models doesn't scale well, and makes it challenging to deliver consistent
support and reliability.
Wow... Smacks of AT&T's 'WirePro':
Or at the very least:
I recall in Hong Kong many, many years ago, Cable & Wireless would do
the same. To help justify the charge they'd send in a guy once a month
with a duster & dust off the modems in the racks. I wonder if Sonic will
send someone to dust off your modem monthly as well.
I can understand the reasoning for Sonic to want to support only
certified modems - no argument there. However if a customer
owns/purchases a 'Sonic certified' modem why the charge?
BTW: this page shows $6.50 per month:
" Equipment fee of $6.50/mo. See See Equipment & Installation"
This one shows that you also have the honor of paying:
"$8.72 shipping will apply. Equipment rental subject to the Equipment
Policy" to have it sent to you.
Gotta love this:
"Fusion & Legacy DSL residential service includes an equipment fee for
the modem/router. A shipping fee applies for delivery and return of the
Customers who wish to use their own equipment may do so, however, the
equipment fee is required for service and the customer must retain the
rented equipment. "
Don't lose it...
" Equipment Return Policy
All rented modems and components must be returned within 30 days of
cancellation or your account will automatically be charged. If modem and
components arrive after the 30 day return window, but prior to 90 days,
these charge will be reversed. After 90 days, returns will not be
Of course there is no mention of how much you will be charged if you
lose their modem that they require you keep & has been sitting in a
closet for x months/years when you cancel. No mention of equipment
depreciation, no mention of replacement cost, etc., etc.
Other than Sonic firmware, I wonder how different their modem is from
this one from At&T for $100: