2014-03-20 18:41:09 UTC
problems with Sonic.net's double-DSL ("bonded DSL") service has been having
problems all along.
The story: They had a flaky Zyxel double-DSL modem. The service would cut
in and out. Replaced. It worked fine. Then the new one became flaky.
After going back and forth with Sonic, I finally got it through to them that
the replacement was flaky because it kept reverting to the 169.*.*.* DHCP
address. "Oh, you have a bad modem there." Uh, yes.
Third modem. Seemed everything was working fine, but it wasn't. The school
had spent so much money on me dealing with Sonic that they decided to live
with havin to restart the modem 3 or 4 times a day!
Okay, they moved offices about 100 feet, plugged in the modem and it worked
fine for a couple weeks and then stopped. Sonic said that the modem was
Fourth Zyxel modem arrived. The school administrator is now an old hand at
plugging things in and looking at training lights (DSL-1, DSL-2). She says
that all the lights are fine, but the one that says Internet is red.
I can't make it over there until Monday, but told her that either of these
scenarios is true:
(1) Sonic needs the serial number of the new modem in order to connect to
(2) Sonic is basically screwed and nothing will ever work right.
I suggested that if she can't get the 4th modem to work properly then it's
time to switch to AT&T. Upstairs in the church rectory they have AT&T DSL
and it's been fine all along. Sonic had sent out a tech specifically to
check on the AT&T wiring Sonic is using and it checked out fine.
She went with Sonic because it was a locally-owned company.